CHR Using Monolith's mSuite ITM Platform for Managed Services Offerings

CHR Solutions is using the mSuite ITM unified service assurance platform from Monolith Software for its Managed Services offerings, the company announced. CHR is taking advantage of all the features of the mSuite platform for its offerings, including event and metric management, topology mapping, service level management and customizable dashboards.

Monolith's platform provides a single code base, a single database and a single mediation engine platform, enabling CHR to offer enhanced efficiencies to their managed service provider (MSP) customers. The company caters to communications service providers, offering dashboards that are customized with their company logos and configured to meet their specific needs.

CHR uses Monolith's platform as a top level "Manager-of-Managers" solution to enable their clients to leverage their existing environments while taking advantage of real-time dashboards to meet their monitoring needs. The Monolith SLM Module lets CHR offer real-time service level management views across multiple systems, applications and locations.

The company offers a variety of solutions to its customers, including business process outsourcing, engineering, software and managed cloud and IT services. CHR helps its MSP customers grow their revenue, improve operations, align their technologies and manage risk. The company has more than 900 clients located throughout the world.

"Monolith Software's unified service assurance platform allows us to provide our clients with better insight and a higher quality of service," said Marc Hayden, head of sales and marketing, CHR. "This solution promotes productivity and agility, while managing operational costs."

"CHR Solutions is focused on their clients' success," added William T. Cannon, CEO of Monolith Software. "With Monolith's unified service assurance platform, CHR Solutions' Managed Services deliver fault, metric, topology, and SLA monitoring information in a single platform that enables better service, increased efficiencies, and a higher quality customer experience."