MSP Today Expert Feature
January 18, 2013

LabTech Software's RMM Platform Now Integrated with Intel vPro Technology

LabTech Software’s remote monitoring and management (RMM) platform is now fully compatible with Intel (News - Alert) vPro technology. The managed service provider, which developed RMM, has been looking for a way to better enable remote systems management and recovery and found by implementing its system with Intel vPro technology it would be able to do just that.

LabTech offers consumers with a remote monitoring and management platform that is designed to help out IT service professionals. It was developed by system administrators to deliver features and updates for businesses without the need for expensive equipment and costly upgrades. To make it even easier for consumers, the company implemented Intel VPro Technology.

This technology helps keep data secure while using a high level comprehensive suite to warn off various hackers. The suite includes a threat management service, confidential personal and data protection, a remote and local monitoring and repair service, and identify and website access point protection.

“LabTech is committed to extending our solution by seamlessly integrating widely available vPro technology that allows MSPs to simply click and remotely connect and control machines without the need to manually visit them,” said Matt Nachtrab, LabTech Software CEO. “Intel vPro-based PCs typically experience half the average downtime of a non-vPro PC and vPro further reduces the need for IT service providers to make onsite visits to repair OS or hardware failure and reduced overall supportability costs. This integrated solution is an excellent way for our partners to make faster repairs, avoid computer site visits and improve customer service levels, all of which lead to increased revenue.”

Alan Sielbeck, president and co-founder of Safe Networking Solutions, has taken advantage of the integration by eliminating expensive on-site visits from technicians, while increasing productivity and minimizing downtime.

“The way LabTech takes advantage of the Intel vPro feature set benefits our business and our customers in many ways. We can provide an even higher level of service for the same cost as competing MSPs while saving on labor expenses by supporting customer’s without having to go to their sites. LabTech is the only RMM platform that makes Intel vPro features both easy-to-use and profitable to implement.”

Edited by Brooke Neuman