MSP Today Expert Feature
January 14, 2013

Trading Communications Provider IPC Selects NetScout Solution for Cloud-Based Performance Management

Voice and electronic trading communications solutions provider, IPC (News - Alert) Systems Inc., is using a real-time performance management solution from NetScout Systems, Inc. The provider is using the nGenius Service Assurance offering to manage its cloud-based Connexus Financial Extranet service, as well as other products within its Financial Market Network Portfolio.

The nGenius solution will help IPC proactively monitor the health of business-critical streaming market data feeds, managed IP telephony services and trade transaction performance.

The company's services have more than 4,500 on net sites, which include more than 50 liquidity venues located in 700 cities and in nearly 60 countries.

The Connexus service is designed to help global clients of IPC connect to their customers, application and data providers and liquidity venues. At the same time, it enables users to realize increased flexibility, responsiveness and cost effectiveness.

The NetScout (News - Alert) offering adds real-time service visibility to the offering, enabling proactive service delivery management across IPC's globally distributed cloud network and data center infrastructure.

nGenius offers highly optimized views of order messages and market data feeds to help clients better understand the latency and performance issues associated with trade execution order flow, as well as network performance. It recognizes more than 800 data feed formats and protocols, which include ARCA, CME, LSE, NASDAQ, NSX and NYSE.

It also works with a variety of messaging platforms and feed handlers based on 29West, IBM (News - Alert), LLM/PGM, TIBCO and custom protocols.

These features have given IPC granular visibility into its complex service delivery infrastructure, which has been vital in identifying performance degradation. This includes undesired latency and dropped packets that could impair the timely and accurate delivery of market data feeds or financial transaction execution.

nGenius also supports IPC's bandwidth management practices for peak utilization and rate limitations, and offers the tools to scale and adapt its network to better understand customer capacity needs in tandem with changing traffic volumes.

The solution also benefits IPC's customers who want detailed information about service levels like identification and proof of where service issues reside.

nGenius helps IPC to quickly identify and resolve performance issues as well as predict and prevent future problems before end users are impacted, which is a major boon to its managed service offerings. This has historically been tricky in IPC's carrier-agnostic, global service delivery environment since the company offers multi-jurisdictional SLAs.

"We are supporting our customers' various financial market requirements through a robust global network," said Tim Carmody, vice president, network services and engineering at IPC. "Connexus is trusted by financial organizations around the world in both emerging and established markets for rapid trading and market data connectivity. Poor service performance or network downtime can have significant financial ramifications on our customers and on our reputation." 

"In the fast-paced trading environment, financial transactions must be delivered at ultra-high speeds," said Steven Shalita (News - Alert), vice president, marketing, NetScout. "Microseconds and even nanoseconds truly matter because if you are not first, you are last. Message and transaction latency and disruptions to the service delivery environment can result in an undesirable impact on trade execution with profound financial outcomes."

Edited by Braden Becker