MSP Today Expert Feature
September 11, 2012

Smile IT Happy to Help Publicly Traded Australian Corporations


A recent Frost & Sullivan (News - Alert) report shows that the IaaS market in Australia is exploding with growth, with managed service providers (MSPs) comprising a fast growing category of that boom. Brisbane IT consulting firm, Smile IT is taking advantage of the services explosion, offering a number of specialty services geared particularly toward Australian Stock Exchange (ASX) publicly traded corporations.

The MSP offers IT support for the country's growing mining industry as one of its core specialties and works to provide tailored IT services designed to meet the unique IT challenges of public companies. ASX publicly traded corporations have unique compliance and regulatory concerns to address, and Smile IT makes it a priority to ensure that compliance as part of its managed IT services portfolio.

The company recently faced a challenge after a mid-tier mining corporation in Brisbane sought new IT support from a local IT services firm. They contracted with Smile IT to meet their unique needs during a period of rapid growth. The mining company required a single, dedicated resource for all its IT products and services, and Smile IT rose to the occasion, overseeing the entire IT operations for the mining company.

IT services provided by the MSP include ensured access to all information and data from every location at the company throughout Australia, which is crucial for mining corporations since they need to setup operations in many remote locations. This client had several locations throughout the country, many without dedicated Internet services available. Smile solved this problem by deploying and supporting satellite connections so that the team members may access the corporate network from all locations.

Smile IT also provided an in-house infrastructure solution that uses HP services to create a virtual server network. IPSEC VPN connections are used from remote mining locations to connect to offices, and a synchronous 10 Mbps service with ADSL backup was also deployed to ensure no downtime is experienced. Those measures ensure the customers have access to mission-critical applications at any time of day and without interruption to work processes, while executives in the main office also have access to all current remote data.

The MSP also provides help desk services to all employees, ensuring clients are supported no matter what their technology issues and at any time of day.

In encouraging news for small companies like Smile IT, Frost & Sullivan found that local vendors were expanding their cloud offerings and gaining traction in the managed services space, thanks to factors like low barriers to entry, cost benefits and local data center presence.

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Edited by Brooke Neuman




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