From The Expert Feature Article
October 14, 2013

Kaseya Gives Partners Complete View of Cloud and On-Premises Services

Kaseya (News - Alert) is hoping to give MSPs a deeper service-centric view of customer networks, regardless of where the infrastructure lies, be it traditional on-premises, private cloud, public cloud, or hybrid.

The systems management company has just released Kaseya Traverse, a SaaS (News - Alert)-based tool that offers predictive analytics, network performance monitoring and business service management (BSM).

The new tool works across distributed and virtual environments as well as cloud, hybrid and on-premises deployments.

Traverse is all about looking at a shop’s entire infrastructure, from data center to cloud and distributed resources, through a service-centric lense.

The system works by first mapping the infrastructure and all its varied components. This way, “users can pinpoint which business services or groups are affected by network, server or application problems. Identified issues are proactively remediated, and powerful, intuitive reporting enables the right individuals to make the right decisions at the right time. Service Level Agreement (SLA) dashboards provide real-time updates on the SLAs of business services as well as IT components, and graphical NetFlow reports offer insights into traffic patterns related to specific applications and services,” the company explained.

The system tracks devices via fingerprints which collect and transfer intelligence about the infrastructure to the management tool. These fingerprints have a bit of intelligence themselves, as the system, “learns and remembers normal patterns of behavior based on time of day, day of the week and month, and time of year, and automatically sets varying thresholds based on these patterns. System behavior is seen in context of these patterns, so that only true anomalies raise an alert,” Kaseya explained.

At the same time Traverse has tools to manage network configuration such as backing up and restoring these configurations or alerting IT when there are configuration changes.

“Kaseya Traverse enables IT departments and MSPs to proactively monitor and manage today's cloud, on-premise, hybrid and virtualized environments. And because Traverse deploys with industry-leading speed, our customers can start delivering business value faster,” said Yogesh Gupta, CEO of Kaseya.

Gupta was recently hired on at Kaseya after the company was bought out by Insight Venture Partners, an investment firm.

One partner is seeing value in the tool on its own network. “Within an hour, Traverse had discovered all of the major assets in my network and automatically assigned monitoring to critical systems. It found important health issues we had not been aware of, delivering new levels of visibility and immediate business value,” said Kerry DeVilbiss, IT manager at Anchor Point IT Services.

Another partner is fixing to offer Traverse services to its customer base; this after the partner gave the tool a good run through in its own environment.

“United Technology Group (UTG) has long offered solutions to our customers that leverage Kaseya technology. Last quarter, we needed to expand our capabilities and started using Traverse to meet the demands of our mid-market clients. It's a great solution, given the strong enterprise-level cloud and network monitoring features,” said Eric Dykes, CEO of United Technology Group.

IDC (News - Alert) covers the MSP space and it believes customers want more and more tools coming from fewer and fewer vendors. And even better, if these tools are tightly integrated.

“IDC's research indicates that MSPs, SMBs and enterprise IT decision makers increasingly want unified solutions to monitor, analyze and optimize IT performance across hybrid private cloud, public cloud and non-cloud IT resources. Many also want SaaS-based solutions that can be deployed quickly and allow IT staff to focus on adding value to the business by off-loading support for complex monitoring applications. The introduction of Traverse broadens Kaseya's portfolio and arms it with a new set of solutions that are targeted directly at these emerging requirements,” said Mary Johnston Turner, Research Vice President Enterprise Systems Management (News - Alert), IDC.

Kaseya Revamp

As we mentioned, Kaseya has been undergoing a world of change. First, it was acquired by Insight. Wanting the most out its investment, Insight installed Gupta as CEO. Then they went on a bit of a hiring spree, adding NetSuite and Oracle (News - Alert) vets to the executive roster.

And Kaseya grew a bit after the acquisition as well, buying Zyrion, an IT service monitoring and cloud services concern.

We at MSP Today are just itching to see what is next for Kaseya.

Edited by Stefania Viscusi