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TMCNet:  Businesses Look to Cloud MSPs to Assist With Migration, Other Specialized Services

[December 21, 2018]

Businesses Look to Cloud MSPs to Assist With Migration, Other Specialized Services

STAMFORD, Conn., Dec. 21, 2018 /PRNewswire/ -- Businesses increasingly are turning to cloud managed service providers for specialized services, such as cloud migration assistance, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The ISG Provider LensCloud Transformation/Operation Services & XaaS Global Report for 2019 sees enterprise buyers placing greater importance on the ecosystems surrounding the largest public cloud hyperscale providers. Seeking managed service providers (MSPs) that have partnerships with these hyperscale cloud providers, enterprises are looking to their MSPs to help them choose the right cloud providers, migrate to the cloud and manage cloud services after the transition.

"The challenges for the MSP are to build trust with its clients and to grow its cloud management practice by developing strong partnerships with multiple public cloud providers," said Esteban Herrera, partner and global leader of ISG Research. "By establishing cloud alliances, the MSP ensures its customers' access to the latest certified expertise in integration, management and technical knowledge for the hundreds of services available from a large cloud provider."

In addition to partnerships with hyperscale providers, MSP customers also look for certifications, industry specialization and the providers' cloud business unit growth, the report said.

Enterprises considering an MSP should make stability and performance the top priorities for cloud application, the ISG report recommended. Businesses' cloud strategy should also be flexible enough to allow for large changes in cloud resource volumes, ISG suggested.

The report noted rapid growth in cloud migration in the Germany, Austria and Switzerland (DACH) region. Meanwhile, UK business customers are looking for specialization, including legal compliance and local availability, from their MSPs. Local service also is a priority for customers in Brazil.

In the U.S., hyperscale providersAmazon, Microsoft and Google continue to dominate market share, the report said.

ISG is publishing separate reports for each of these geographies.

The ISG Provider LensCloud Transformation/Operation Services & XaaS Global Report evaluates the capabilities of 30 cloud MSPs across four quadrants: Public Cloud Transformation, Managed Public Cloud Services, IaaS – Enterprise Cloud and IaaS – Public Cloud Hyperscaler. Atos, DXC, HCL and TCS were named Leaders in three quadrants, while Accenture, IBM and Wipro were Leaders in two.

A related report from ISG evaluates the capabilities of 37 cloud MSPs serving the U.S. market across the same four quadrants as the global report. DXC and HCL were named Leaders in three quadrants, while Accenture, Capgemini, Cognizant, IBM, Rackspace, TCS and Wipro were Leaders in two.

A customized version of the U.S. report is available from Mindtree.

The ISG Provider LensCloud Transformation/Operation Services & XaaS Reports are available to ISG Insights™ subscribers or for immediate, one-time purchase on these web pages: Global and U.S. 

About ISG Provider Lens™ Quadrant Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers serving the U.S., Germany, Australia, Brazil and the UK, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit

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SOURCE Information Services Group, Inc.

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