|[December 05, 2018]
Digicel Completes Global Network Operations Center (GNOC) Transformation Project in Partnership with Eirteic
Eirteic and Digicel (News - Alert) are pleased to announce the successful completion of
the GNOC Transformation project.
Digicel, a leading provider of communication and entertainment services
in the Caribbean and South Pacific, is continuing its investment to
deliver an amazing network experience. Eirteic provided Digicel with a
centralized visualisation, service & performance management
consolidation solution leading to the ultimate goal of Customer Centric
Service Assurance. Commenting on the project, Luis Isidoro, Global
Director of Technology Operations in the Digicel Group, stated, "This
was a multi-country, multi-platform, network transformation which is
going to ultimately improve Customer Service and Operating Efficiencies,
and increase shareholder value."
Digicel determined that the consolidation of their five existing Network
Operating Centers (NOC) (Jamaica, Trinidad, Panama, El Salvador and
Haiti) into a single GNOC with a service-centric focus would result in
OPEX (News - Alert) reductions and improve operational efficiencies as they grew, speed
up their time to market for new service offerings, and provide proactive
and customer-centric service visibility. Having multiple NOCs with the
existing suite of products was not meeting their cost efficiency,
business agility and customer experience management goals.
Digicel chose Eirteic to deliver the GNOC project to provide
consolidated, consistent monitoring and performance visibility across
the Digicel networks, including their transport, wireless and network
applications, national and international backbone networks with critical
weather and hurricane overlays; Eirteic implemented the Assure1 unified
service assurance solution from Federos and consolidated all 5 bespoke
Remedy systems within the five NOCs into a single Remedy system with
Galileo Vision providing customer impact visualisation.
This service-centric approach to network management enables real-time
understanding of how network performance and events impact on their end
The fully multi-tenanted solution easily supports Digicel's business,
which has over 20,000 devices across 27 countris. With the
implementation by Eirteic of the single, unified service assurance
solution from Federos, a single Remedy ITSM instance, and the customer
impact visualization tool by Galileo Software, Digicel users quickly
have the ability to determine customer-impacting events to proactively
ensure their customer requirements are being exceeded. Eirteic's
integration solutions are a game changer for Digicel as they provide a
path for continual digital transformation.
The completion of the GNOC project has enabled Digicel to lower their
network management costs and introduced a new level of business agility.
Mr. Isidoro stated, "Digicel has a long track record of providing
customers with the best network; now with Eirteic enabling our GNOC OSS
transformation, customer experience will soon start to see the benefits."
Their new customer-centric, service assurance processes also enables
them to spot developing customer demand and deliver new services before
Mr. Isidoro praised Eirteic in saying: "Now that the GNOC
consolidation project is complete, Digicel is able to see the reduction
in OPEX costs further improve e.g. via operational overhead reduction,
increased efficiency, hardware associated costs reduction, etc. Digicel
is now well on the journey from a NOC (News - Alert) model to a Service Operations
Center and the ultimate goal, a Customer Centric Service Assurance
Center, thanks to the work by the team in Eirteic."
For more information on Eirteic solutions and services, please contact:
Tracy Kenneally, Marketing Manager, Eirteic Address: Eirteic House,
Eastlink Business Park, Carrigtwohill, Co. Cork, Ireland. Phone: +353
21 242 7215, Mail: email@example.com
About Eirteic: A Federos Company
Eirteic is an "Enabler." Our customers are Digital Service Providers and
we enable them to thrive in a fast-changing world. We enable them to
improve their customer experience, manage their growth and control costs.
We do this for customers all over the world, delivering major change
with tangible results. How do we do that? We're a perfectly sized
company, with years of experience and fabulous project skills but, more
than that, we focus on delivering real results at pace, making our
projects fun, exciting and different. Our goal is summed up in three
words: Unify (News - Alert), Simplify, Enable.
Federos' software defined service operations platform provides unified
fault, performance, topology, root cause analysis, and service level
management in a single scalable solution. Federos' multi-tenant
platforms use an open and unified approach for data collection,
enrichment, visualization, and reporting. Leading telecommunications,
managed service providers, data centers and enterprises, including
Aureon, Eir, Equinix (News - Alert), Hargray, MANX, Oracle, Tata Communications, Tele2,
and Virtus use Federos to unify and simplify their infrastructure
management, and consolidate disparate and legacy tools onto a single
platform to significantly reduce operations costs, assure delivery of
new services, and enhance customer experience. For more information,
Digicel Group is a total communications and entertainment provider with
operations in 31 markets in the Caribbean, Central America, and Asia
Pacific. After 17 years of operation, total investment to date stands at
over US$5 billion worldwide. Digicel also runs a host of community-based
initiatives across its markets and has set up Digicel Foundations in
Haiti, Jamaica, Papua New Guinea, and Trinidad and Tobago which focus on
educational, cultural, and social development programmes.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181205005213/en/
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