|[June 13, 2018]
Fast-Growing Superfood Company Selects 8x8 for Its One Communications and Contact Center Solution
8x8, Inc. (NYSE:EGHT), a leading
provider of cloud phone, meeting, collaboration and contact center
solutions, today announced that Sunwarrior,
a fast growing health-conscious, all natural, raw superfood company, has
selected the 8x8 (News - Alert) X Series
cloud voice, collaboration and contact center solution to provide their
organization with one system of engagement and intelligence.
Utah-based Sunwarrior is a fast-growing enterprise that makes the best
vegan plant-based protein powders and natural supplements. The company's
previous cloud communications provider was unable to support its efforts
to propel scalable growth, specifically its contact center expansion.
After evaluating a number of cloud communications solutions, Sunwarrior
chose 8x8 X Series for its ability to scale globally, provide superior
call quality, and deliver in-depth analytics and reporting capabilities
across all employee and customer interactions.
"Providing customers with quality health benefits that illuminate the
body, mind and planet drives everything we do and is core to our
mission. Rapid expansion highlighted our need to make a transformational
communications and contact center inestment. We required a single
communications solution that allows employees and customers to interact
on the channel of their choice," said Mike Dennison, Head of IT at
Sunwarrior. "Partnering with 8x8 provides Sunwarrior with the critical
foundation to take our business to the next level, and enhance employee
and customer engagement. The NetSuite (News - Alert) integration available in X Series
is extremely valuable for us as it provides rich context for every
customer interaction, and deep insights into the entire customer journey
to help us serve them better and ultimately drive revenue."
8x8's omnichannel contact center capabilities will allow Sunwarrior
customers to interact with the company via their preferred channel, such
as voice, email and website chat, while real-time collaboration services
enable the company's employees to reach the right internal
subject-matter expert anytime, anywhere across the customer experience
journey to accelerate time-to-resolution.
"Fast-growth companies are increasingly moving from multiple point
solutions in the cloud to a single unified cloud-based system of
engagement to reduce operational costs and accelerate revenue," said
Scott Sampson, Senior Vice President of Midmarket & Enterprise at 8x8,
Inc. "We are excited to partner with Sunwarrior as they expand their
contact center capabilities, and lay the foundation for an enterprise
engagement solution that is easy to scale, and is powered by rich data
analytics to fuel their next phase of growth."
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) is a leading provider of cloud phone, meeting,
collaboration and contact center solutions with over a million business
users worldwide. 8x8 helps enterprises engage at the speed of employee
and customer expectations by putting the collective intelligence of the
organization in the hands of every employee. For additional information,
visit www.8x8.com, or follow 8x8 on LinkedIn,
Twitter, and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180613005331/en/
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